We strive to make your online shopping experience as easy as possible. If you need further assistance, feel free to email us anytime at email@example.com and we’d be happy to help!
HOW DO I MAKE A PURCHASE?
We currently accept payments via Paypal.
a. Click on an item to view all the available details.
b. Select the details (if any), and click on 'Add to Cart’. This action will lead you to your Shopping Cart Summary, in which you can choose to continue browsing, or make payment for the chosen piece(s). Repeat steps (1) and (2) if you wish to add more items to your shopping cart.
c. Click on ‘Next’ once you’ve finalised your order. Confirm your mailing address and please remember to include your phone no. so we can put it on the delivery advice, just in case you’re not home.
d. Pay via Paypal and you’re done! **For payments via Mastercard/Visa, just click Paypal Express as well and it'll also direct you to make payment via Mastercard/Visa.
e. You will receive our confirmation email once your payment’s been verified.
f. You will receive an email with your tracking number when your order has been shipped. (Please allow a processing time of 4-6 working days, and thereafter 2 business days for us to send you an email with your tracking number)
IS YOUR WEBSITE SAFE OR IS THIS A SCAM? WHY SHOULD I TRUST YOU?
Please rest assured that this is a legitimate website. We are a company with many years experience in export, distribution and sale all over the world. In the meantime, feel free to email us at anytime or look us up on Instagram at firstname.lastname@example.org
With regards to payment issues, we use PayPal (www.paypal.com), the #1 trusted online payment system. All our transactions go through payment and we do not have access to any of your credit card information whatsoever.
WHAT IS THE ADRESS OF THE COMPANY?
Blackdecision.com is an online sales company with HQ in Latam. The products featured on our site are sent directly from our factories (located in the United States,China, EU and Latam) to the client.
SIZING: HOW DOES YOUR WEBSITE'S SIZING WORK?
Most of our items run about 2 sizes smaller than regular US sizing. That being said, not all items are of the exact same dimensions, which is why we do not put up a standard size chart. The best way to judge if an item will fit is to compare the measurements listed with a clothing item of your own! For further clarification, please view our size chart provided on each product's page.
WHY DOES SHIPPING TAKE 3-4WEEKS, CAN I EXPEDITE MY ORDER?
Depending on your country, shipping may take anytime from 2-4weeks. However, we prefer to give a range of 15-25 business days (business days do not include Saturdays, Sundays and Public Holidays) in case of unexpected delays. Please note that packages to South Africa, South America and Middle Eastern countries tend to take longer as well, about a month or a little longer than orders going to the US or UK. All packages are shipped from HK/China or Singapore and we ship all items via China Post International. In order to keep prices low, this is the best option for now, but we promise it’s worth it!
That said, if you feel anxious at any time during the shipping process, feel free to email us and we’ll be glad to track the package for you and allay your concerns.
I HAVE PLACED AN ORDER, WHEN WILL MY ORDER BE SHIPPED?
For each order, items will usually be shipped within four - six working days. Usually it takes less, but we just want to be safe. We highly recommend creating an account with us so you can keep track of your order's movements. Also, do note that sometimes during spikes or surges in order volume, processing times may be delayed by an additional 2-3 business days. To keep it simple, think of your order processing time as about 1 week, and you won't be disappointed. :)
I HAVE PLACED AN ORDER, HOW DO I TRACK IT?
With the tracking number provided when your item has been sent. If you’ve just been sent the number, please allow up to 3-5 business days for the postal system to reflect the status. Do understand that because it is our port of departure deals with consistently high volumes of traffic in terms of out-going packages, there may sometimes be a delay in your tracking number being updated in the system. However, please rest assured that once you are issued a tracking number, it means that our shipper has already collected the package and prepared it for shipping.
INCORRECT ADDRESSES AND PACKAGES RETURNED TO SENDER
Packages that are shipped with an incorrect address provided by the customer during the order process are subject to an additional $15USD shipping charge if the address has to be changed once the order ships. The delivery process will also be delayed in this case as the item will be redelivered back to us before being re-sent, depending on circumstances.
Orders ‘Returned to Sender’ by the carrier are subject to a $15 charge. This includes but is not limited to: orders in which the customer provided an incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a P.O. Box or physical address, or the order is refused by the customer.
THE ITEM DOESN'T FIT, DO YOU ACCEPT RETURNS?
If an item does not fit, please email us within seven days of receipt. We will unfortunately not be able to allow returns/exchanges if contacted after a week of receiving the order. We pride ourselves on providing accurate measurements (with an allowance of 1-3cm) for all our products. If you receive an item and it does not fit, we allow exchanges for size, but if you would like to be issued store credit/exchange for a different item, please note shipping costs to us will have to be borne on your end. We're a small business and we keep all unsold products - so we hope to gain your understanding :)
*Please note: Only store credit will be issued for returns made because you changed your mind or ordered the wrong size, etc.
Don't see your question listed here? Email us at email@example.com and we'll get back to you as soon as possible!